Terms of Service

These Terms of Service (“Terms”) govern your use of AppealIQ (“AppealIQ”, “we”, “us”, “our”), the online service at appealiq.app operated by Kane Rigby, a sole trader based in the United Kingdom. By accessing the service, creating an account, or generating a letter, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use AppealIQ.

You must be at least 18 years old and able to enter into a binding contract to use AppealIQ. By using the service you confirm that you meet these requirements and that the information you give us is accurate.

AppealIQ uses AI to generate draft letters to help you challenge UK parking charges, based on the details you provide and the appeal ground you choose. The service provides information and a drafting tool only. It is your responsibility to decide whether and how to use any letter we generate.

AppealIQ is not a law firm or a regulated legal services provider, and we do not provide legal advice or representation. Using AppealIQ does not create a solicitor–client or any other professional relationship. The letters and information we provide are general in nature and are not a substitute for advice from a qualified professional about your specific circumstances.

A private Parking Charge Notice is an invoice for an alleged breach of contract, not a statutory fine. You are solely responsible for reviewing and editing any letter before you send it, for ensuring it is accurate and appropriate for your situation, for sending it to the right place, and for meeting any deadlines that apply to your appeal.

We cannot and do not guarantee that an appeal will succeed. The outcome depends on your circumstances, the evidence, and the decision of the parking operator, council or appeals body. Any success rates or statistics we publish are aggregate and self-reported by users and are provided for general guidance only — they are not a promise of any particular result.

• You are responsible for keeping your login details secure and confidential.
• You are responsible for all activity that happens under your account.
• Please give accurate account information and keep it up to date.
• Accounts are for individuals — don’t share your account or create one for someone else without their permission.
• Tell us promptly at support@appealiq.app if you believe your account has been compromised.

You agree not to:

• use the service for any unlawful, fraudulent, defamatory or harmful purpose, or to submit false information;
• attempt to disrupt, overload, attack, or gain unauthorised access to the service or its infrastructure;
• use bots, scrapers or other automated means to access the service, or try to circumvent usage limits, rate limits or payment;
• copy, resell, or commercially exploit the service, or reverse engineer or attempt to extract its source code or underlying models;
• infringe anyone’s intellectual property or privacy rights.

We may suspend or terminate accounts that breach these rules (see Suspension & termination).

Each account includes a free allowance of letter generations (currently one per calendar month). If you need more, you can buy additional letters for £2.99 each through our payment provider, Stripe. Prices are shown before you pay and are set by us; we may change the free allowance or pricing from time to time, but any change will not affect a purchase you have already made.

Payments are processed securely by Stripe; we never receive or store your card details. A paid letter is digital content that is made available to you immediately once generation begins.

By buying a letter you ask us to supply that digital content immediately and you acknowledge that you therefore lose the statutory 14-day right to cancel once generation has begun. For that reason, paid letters are non-refundable once generated.

If a letter generation fails for a technical reason, we automatically return the credit to your account so you can try again — you are not charged for a letter you didn’t receive. Nothing in these Terms affects your non-excludable rights under the Consumer Rights Act 2015 (for example, if digital content we supply is faulty or not as described). If you think something has gone wrong with a payment, contact us at support@appealiq.app.

You keep ownership of the information you enter and, as between you and us, you are free to use the letters generated for you for your own appeal. You grant us a limited licence to process your information solely to provide the service (see our Privacy Policy).

AppealIQ and everything that makes up the service — including the website, branding, software, templates and content (other than the letter text generated for you) — belong to us or our licensors and are protected by intellectual property laws. We grant you a personal, non-exclusive, non-transferable licence to use the service in accordance with these Terms; we reserve all other rights.

The service relies on third parties to generate letters (Anthropic), take payments (Stripe) and send emails (Resend). Their availability is outside our control, and we are not responsible for their acts, omissions, or outages. Your use of those services may also be subject to their own terms.

The service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we exclude all warranties, conditions and representations that are not expressly set out in these Terms, including any implied warranty that the service will be uninterrupted, error-free, or that a generated letter will be accurate, complete, suitable for your circumstances, or successful.

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for your non-excludable statutory rights as a consumer.

Subject to that, to the fullest extent permitted by law:

• we are not liable for any indirect or consequential loss, or for loss of profit, loss of opportunity, or any parking charge, fine, fee, or cost that you remain liable to pay, arising from your use of (or reliance on) a generated letter or the service; and
• our total liability to you for all claims arising out of or relating to the service is limited to the greater of (a) the amount you paid us for the service in the 12 months before the claim arose, or (b) £100.

You are responsible for your own appeal decisions and for any deadlines you must meet.

You agree to indemnify and hold us harmless from any claims, losses, liabilities and reasonable costs arising out of your misuse of the service, your breach of these Terms, or any unlawful or infringing content you submit.

You can stop using AppealIQ and delete your account at any time from your dashboard. We may suspend or terminate your access if you breach these Terms, if we reasonably suspect misuse or a risk to the service or other users, or if required by law. On termination, the sections that by their nature should survive (including intellectual property, disclaimers, limitation of liability, and indemnity) will continue to apply.

We aim to keep AppealIQ available but we do not guarantee any particular level of uptime, and we may change, suspend, or discontinue features at any time. We may also impose or vary usage limits to keep the service running fairly and securely for everyone.

We may update these Terms from time to time. When we do, we’ll update the “Last updated” date at the top of this page, and for significant changes we’ll take reasonable steps to notify you. Your continued use of the service after a change means you accept the updated Terms.

These Terms and any dispute arising out of them or the service are governed by the law of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you are a consumer living elsewhere in the UK, you keep the benefit of any mandatory consumer-protection rules of the part of the UK where you live, and you may bring proceedings in your local courts.

• Severability: if any part of these Terms is found to be unenforceable, the rest remains in force.
• No waiver: if we don’t enforce a right, that isn’t a waiver of it.
• Assignment: you may not transfer your rights under these Terms; we may transfer ours to a successor of the business.
• Entire agreement: these Terms and the Privacy Policy are the whole agreement between you and us about the service.

Questions about these Terms? Contact Kane Rigby at support@appealiq.app.